Returns and Refunds

Returns

Please return your item within 30 days. Your item must be unused, unopened, in the original packaging and same condition as received. If the item is in a different condition or returned after 30 days we can't guarantee a refund or exchange. To complete your return, we require a receipt or proof of purchase. Please contact us at sandy@messypapercrafts.com to arrange the return.

 Non-returnable and Non-refundable items:

• Downloadable software products
• Custom made and/or personalized products
• Sale Items

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late Or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at sandy@messypapercrafts.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sandy@messypapercrafts.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.